IMG is an invitation only organization, to enter IMG motorcoach companies must have and maintain a proven service record and share in the collective ideals of:
Excellence in operating standards including: maintenance, driver education and safety.
Customer service excellence from point of sale to delivery of product.
Support of the on road IMG network as needed to provide seamless customer product delivery.
IMG companies proudly operate to a Code of Excellence, that sets IMG companies apart:
IMG companies exhibit the highest level of professionalism, quality, safety and service to our customers, travel partners, other IMG member companies and to our industry.
IMG companies continue to preserve a long and sustained history of excellence and industry leadership.
IMG companies guarantee their willingness and responsibility to assist and support fellow IMG companies.
IMG companies demonstrate their desire to continually advance IMG as the leading group of motorcoach operators in North America.
All IMG companies must have:
Maintenance facilities with a 24 hour a day, 7 days a week, on call mechanic and dispatch contact – offering complete customer assurance and network support.
A fleet of vehicles that complies with all state/provincial and federal regulations and licenses.
Maintain the highest Department of Transportation rating of “satisfactory” and comply with all government mandated safety regulations and thresholds.
